Purchasing Guidelines

The first thing you should know is that there are 3 types of transactions that you can choose.

1. Store Pickup - For those clients who can visit our store to make a purchase.
2. Delivery - For clients within Metro Manila areas or provincial areas near Metro Manila.
3. Shipping - For nationwide orders. (Preferably outside Metro Manila Areas)

First thing you need to know how we process your orders.

1. STEP 1: Placing Order - Once our client confirmed and placed an order, the order will be saved to an "order list". The status of the order will be updated there which will be our reference.
2. STEP 2: Approval - Remember that placing an order isn't always final as updates and changes may still occur. Price may change without prior notice. After we placed your order on out orderlist, the order needs to be approved first by an admin before the order will be process.
3. STEP 3: Payment - Once the order is approved and ready to proceed, our client will be asked to settle his/her payment.
4. STEP 4: Payment Confirmation - Payment must be confirmed. Payment receipts and details will be attached to our client's order on our orderlist.
5. STEP 5: Processing - Processing of orders may take days, but rest assured that every order are properly in queue. First come, first serve basis. While processing your order, some changes may still occur and needs to update depending on the availability of your item, we will inform you of any changes that needs to be done.
6. STEP 6: Dispatching - Once everything is ready, our client's order will be dispatched accordingly. Orders will be transfered to our logistics department to inform our clients regarding their order. Dispatching of orders may differs in the type of transaction.
7. STEP 7: Reviews - After receiving the order, our client will be asked to leave a review to the item they've purchased on our website. You may also share your experience by writing a review on our community group. This review will help us to imporve our service and sales.

Here are some pointers you should remember..

• Price may change without prior notice.
• Ordered items will not be considered sold unless a downpayment has been made.
• Specifications and equipment may be changed by the manufacturer.
• Orders that have been processed can’t be canceled or refund.
• Orders can't be canceled or fully refunded for the reason that some of the items are unavailable. We may offer other alternative items that may suit your needs or we may remove the item from your order and process a refund for that specific price of the item/s that's not available.
• We may suggest items with the same specification and possible replacement for the items that are not available due to stock unavailability, defective or obsolete ordered items.

FOR STORE PICK-UP

• It is advised to make an inquiry first prior to your visit.
• After checkout, you will need to contact us for confirmation of your order.
• You will receive a notification once your order is placed.
• Your order item/s will be checked for item availability first. You’ll have to wait for our confirmation about the availability of your order before the visit.
• Visiting our shop without prior confirmation of any of our item availability is the buyer's responsibility. We will not be held liable for any loss of your time, money and etc.
• We encourage our clients to settle a downpayment for their ordered item/s to be reserved. Placing an order doesn’t reserve the item, but just informing us that you’ll plan to buy that item.
• Full payment must be made upon pick-up of your order.
• For bulk orders, we will require you to submit a valid Identification Card or a downpayment for your orders to be processed prior to visit. Failed to do so, we’ll have your orders on hold and will only be processed until visit or a payment has been made.
• Your order should be paid first or a downpayment must be done before assembly/testing begins.
• Any item customization, setup or modification must be made and finalized before visiting our store.
• A downpayment must be made for order basis items before it can be ordered.
• Store receipt will be provided upon leaving the store.
• Please check your item, change and receipt before leaving. We will not be held liable for any loss.

 

FOR SHIPPING

 

• Please make an inquiry first using any of our channels like Facebook, Phone or placed an order through our Website.
• Once you've placed an order, please contact us for confirmation of your order.
• You’ll be informed once your order has been placed.
• You will be given instruction on how to send your payment. Full payment must be done for us to ship your ordered item/s.
• A downpayment is considered reserving your item, and to process your order. But your order will only be shipped once you fulfill your balance.
• Be advised that we don’t accept COD terms for shipping. We’re not connected to any courier that we will be used for shipping your item/s.
• Give us a maximum of 5-7 DAYS PREPARATION to ship the item/s. It will be used to prepare and order items that is not available on-hand and need to request from our warehouse. As soon as all items are available, it will be shipped right away.
• Payment can be made using bank deposit to our BDO and BPI account or any cash remittance services like Palawan, LBC, ML, Western Union and Cebuana.
• Once downpayment/payment has been made, your order/s can’t be cancelled.
• Any additional charges that occurred upon sending your payment must be shouldered by the buyer.
• For LBC's COD/COP method, we will require you to settle atleast 10% non-refundable downpayment before processing your order.
• Delivery charge going to the shipping courier, packaging cost or any like charges must be included in your payment.
• Shipping cost must be included in your payment, except for those couriers that accepts “collect” shipping cost provided on some cargo like AP Cargo/Capex.
• Be advised that only estimate shipping cost will be provided to you by our staff and may change depending on the courier’s final costing. You’ll be asked again to settle any remaining cost for shipping that might occur before your ordered items be shipped.
• Delivery receipt will be attached to your shipped item/s.
• Please inform us once you got your order.

 

FOR DELIVERY

 

• Please make an inquiry first using any of our channels like Facebook, Phone or placed an order through our Website.
• Once you've placed an order, please contact us for confirmation of your order.
• You’ll be informed once your order has been placed.
• You’ll be required to submit a photo of any of your valid ID to be attached to your order for verification.
• Full payment will be made upon delivery of your item. Please be advised that the management might require you to place a downpayment using any of our payment options depending on the situation.
• COD or Cash on Delivery is only available in some areas located in metro manila.
• Once your item/s is delivered, our delivery personnel will need to move to another area for his next delivery so our delivery personnel will not be able to setup or test your ordered item/s on the spot. Rest assured that all item/s are checked and tested prior to delivery.
• All deliveries will be set on the queue and for a schedule. Attending staff can’t provide any ETA of delivery unless it was already given by our logistics.
• You will be called before your orders will be delivered.
• Buyer’s schedule will still be considered, but the delivery schedule will depend on the management’s decision depending on the situation.
• Once the delivery personnel leaves the store going to the delivery area, order/s can’t be cancelled.
• COD applies only for orders above Php 1000 worth of purchased.
• COD only applies to orders less than 20,000 (lanshop or bulk orders are not included).
• Delivery receipt will be provided upon delivery.
• We have the right to reschedule the delivery of orders depending on any such circumstances. Please be guided accordingly.
• In case the client cannot pay for the order or any occurring balance upon the delivery due to any such circumstances, the order items will be pulled-out back to our warehouse and the client will charge the delivery cost and any expenses. Delivery will be rescheduled.
• Once the client’s confirms the delivery schedule provided by our logistics department thru call or any alike communication and proceed its way to the delivery area, the delivery can’t be canceled. By any means, the client will charge for the cost of the canceled delivery.

 

 

 DISCLAIMER:
We reserve the right to update, change or replace any part of these guidelines without prior notice. It is your responsibility to check this agreement periodically for changes. Your continued transaction with us, following the posting of any changes constitutes acceptance of those changes.